Frequently Asked Questions
Everything you need to know about your Faded experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return policy from the date you receive your items. Products must be unworn, unwashed, and in their original packaging with tags attached.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare dimensions for the best fit.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email confirmation with a tracking link to follow your parcel's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna.
Are your garments ethically produced?
Quality and responsibility are at our core. We work closely with vetted manufacturers to ensure fair labor practices and high-quality craftsmanship for every piece.